Versand

Shipping Policy

Last updated: October 17, 2026

Thank you for shopping at Mayfairclo. This policy explains how we ship your order, what it costs, and what you can expect after your purchase.

Where we ship

We ship to all countries of the European Union and to the United Kingdom

Where your order ships from

Our products are shipped by our fulfillment partner from China. This is why delivery takes longer than with orders from local warehouses.

Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed after 12:00 noon (CET) or on weekends and public holidays are processed from the next business day.

Delivery time

Delivery time from the conclusion of the contract, unless a different delivery time is shown on the product page:

Germany and Austria: 5–12 business days
Other EU countries: 8–14 business days

Your parcel is transported internationally by YunExpress and delivered by DHL or a local delivery partner in your country.

Shipping costs

Shipping costs are shown on the product page or in the shopping cart and at checkout before you place your order. Free standard shipping may be available for certain orders, as shown at checkout.

Customs duties and taxes

Your order ships from China. Import VAT, customs duties and carrier handling fees are not included in our prices.

Depending on your country, import VAT, customs duties or carrier handling fees may be charged on delivery. These are set by customs authorities and the carrier. Please check the import rules of your country before ordering. Customs clearance can extend delivery times.

Order tracking

Once your order has shipped, we will send you an email with a tracking number and a tracking link. Tracking information may take a few days to update after you receive it.

Correct address

Please check your delivery address at checkout. If you need to correct it, contact us as soon as possible at hello@mayfairclo.com. We can only change the address before your order has shipped.

Lost, damaged or late parcels

Lost or damaged parcels: If your parcel is lost or arrives damaged, contact us at hello@mayfairclo.com. We will send you a replacement or refund you in full. You do not have to deal with the carrier yourself. If possible, please send us a photo of the damage, and report visible transport damage to the delivery driver.

Late deliveries: If your order has not arrived within the stated delivery time, contact us. We will check the tracking and find a solution. Your statutory rights in case of late delivery remain unaffected.

Order changes and cancellations

If you want to change or cancel your order, contact us as soon as possible at hello@mayfairclo.com. We can usually make changes or cancel before your order has shipped. Once it is on its way, we can no longer change it.

You can still withdraw from the contract within 14 days of delivery. You’ll find details in our Terms and Conditions and our Refund Policy.

Refunds for cancelled orders are made to your original payment method without undue delay, and no later than 14 days after cancellation.