Widerrufsrecht
Last updated: October 17, 2026
Returns and Cancellations
Whether you can return an item depends on the items in your order.
Where returns are accepted, items must be returned in the same condition you received them: unworn or unused, with tags, and in their original packaging, or as otherwise stated in the return instructions. We may reduce your refund if an item has been used, damaged, or handled more than necessary.
You can request a return within 14 days after the last item in your order is delivered.
Return shipping is free, and we provide a return label.
You can request to cancel your order or remove items from it until the item has shipped.
How to start a return or cancellation
Whether we accept a return or cancellation request depends on the conditions above and your rights under applicable law.
Start your return or cancellation request by logging into your account.
If your return is approved, we will tell you how and where to send your package to complete the return.
We do not accept items sent back without a return request.
Damages and issues
Please check your order when you receive it. Contact us right away if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return conditions above, in the product listing, on the website, or at the time of purchase in store.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us about exchange options before you return your item.
Returns and cancellations in the European Union
If you are a consumer in the European Union and buy goods online, you may have the right to cancel your order for any reason within 14 days of the day you receive your goods, unless an exception applies.
After you tell us you want to cancel, you must send the goods back within 14 days.
We refund eligible cancelled orders within 14 days of being told about your cancellation. However, we may withhold the refund until we receive the goods back or proof that you have sent them.
For eligible cancellations, we refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any extra amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the steps above under “How to start a return or cancellation.” To request a cancellation, contact us.
Returns and cancellations in the United Kingdom
If you are a consumer in the United Kingdom and buy goods online, you may have the right to cancel your order within 14 days of the day you receive your goods, unless an exception applies.
After you tell us you want to cancel, you must send the goods back to us within 14 days.
We refund eligible cancelled orders within 14 days of receiving the returned goods or proof that you have sent them.
For eligible cancellations, we refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any extra amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the steps above under “How to start a return or cancellation.” To request a cancellation, contact us.
Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund is approved. If approved, you will be refunded to your original payment method unless stated otherwise. Your bank or payment provider may need extra time to process and post the refund.
If you don’t see your refund within a reasonable time after approval, contact us.
This policy does not limit any rights you have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, ask about a return, ask about an exchange, or report damaged items, please contact us at hello@mayfairclo.com.